TERMS & CONDITIONS OF HIRE

By paying your deposit, you are agreeing to our terms and conditions of hire outlined below:

CONTENTS OF HIRE

You acknowledge that you are aware that the items hired to you in your kit are likely to have been previously used. Occasionally, there may be new items in kits, but as we are a lending library, the vast majority are used items.
Excellent Condition Used Nappies will arrive with no damage; good elastics, intact waterproofing, sticky velcro, no stains or smells. Nappies may have light bobbling, gentle wear to velcro or light dye transfer. Nappies have been cleansed to extremely high standards.
Each kit will be carefully inspected and thoroughly cleaned before issue at the start of the term of hire by the Nappy Library Coordinator. In the event that there is any problem with the hired nappies, please notify us immediately.
Contents of your pack will be the same as advertised at the time of booking, if anything is to change in this kit we will inform you prior to posting.
All kits will contain a mixture of block colours and prints. We can not guarantee which prints or colours you will get. Kit photos are an example of what your kit may look like.

Royal Mail will be used to deliver the hire kit; a signature will be required.
If a kit is currently available, we will aim to get it to you within 7 working days of purchase, any delays will be communicated.
We will need your home address, not business or PO box; you will be notified of the tracking number by email once shipped.
If you live near Herstmoncuex, East Sussex, and would like to collect the hire kit, just get in touch to arrange this.

Hire period will start three working days after the hire kit has been shipped. If you have not received your hire kit within this period, please notify us immediately.
You can extend the hire, just get in contact to discuss your request.
On return, proof of postage must be dated the pre arranged end date or before. Please notify us of the tracking number by email once shipped.
You will need to organise shipping back to us. You can use any company but this must be tracked post, as the parcel is your responsibility until it is returned to us.
If you live near Herstmoncuex, East Sussex, you can drop the hire kit off, just get in touch to arrange this.
If the postmark on the package reads more than 24 hours after the pre-agreed end date, you may be charged £5 per late day until the items are returned. If the hire pack is returned late due to the fault of the courier company, you will not be charged.

By paying your deposit, you are agreeing to our terms and conditions of hire including:

Washing used nappies at least every 3 days (this can be extended as long as a 60 degree daily prewash cycle is done)
You agree that you will only wash the nappies as per the written Washing Instructions. If you are unsure about how best to wash the nappies in your own machine, you will contact the Library for further advice.
Not to use fabric softeners on the nappies
Not to wash nappies with any dark coloured items (clothing, towels, etc)
Not to wash nappies over 60 degrees
Keep your home smoke free during hire
Inform us of any lost or damaged items as soon as possible
Your deposit is refundable at the end of your hire period given that your kit is returned on-time, in full, and is in 'good condition’
Any part of the hire kit returned badly damaged or missing, full retail price will be deducted

If you change your mind after booking but before the pack is sent out, you will be eligible for a refund, less £10 for processing costs.
If you change your mind at any time after the nappies are sent out, but before you use them; deposit will be refunded upon return of the pack. We will retain £20 of hire fee for time and processing costs, decrease in value of the items and loss of business. We will also retain £10 per week that you have had the hire pack.
If you need more absorbency we can send more boosters for £2.50 postage.
If you find any nappy you have received is not in good condition, contact us so we may help remedy this.
If you have used the nappies, and then decide you don't want to use them anymore, we will not be able to refund the hire price, as the nappies are now in used condition and require deep cleaning, however, please contact us about your issues, as we can often help.

All items must be clean and properly dry before returning.
Please remove fluff, hair and lint from Velcro.
Some light staining is normal and will not affect your deposit being refunded.
Excessive staining, especially dye transfer or things other than poo, strong smells, or unwashed nappies will result in some or all of your deposit being retained by us for the purpose of extra laundering/nappy replacement.
If one or more nappies are not returned or are damaged due to ill treatment, you will be charged the full retail value for replacement.
If the deposit is not enough to cover damage or missing items, you will be sent an invoice which must be paid within one week.
In the event that you abscond with the kit, you will be reported to the police and the deposit will be used to lodge a claim against you in the Small Claims Court.
Terms and conditions are updated regularly and subject to change.

Cheeky Pickles endeavours to offer support and guidance on the correct and effective use of the reusable nappies, however, you agree that the Library cannot be held responsible for any loss, injury, or damage caused by any of the items we have loaned you, in the event that you do not follow our advice.
Cheeky Pickles does not assume liability for any issues arising from the misuse of any hired nappies, or if the hired nappies offered are not suitable for your baby.
You also hereby agree that we are not responsible for any faulty product, due to the inclusion of used items in the kits.
Cheeky Pickles does not guarantee or make claims of the efficacy, successfulness or otherwise of any particular brand or style of nappy or accessories, due to the extreme variability in shape and size of babies, as well as variability inherent in the process of using reusable nappies itself.

Terms and Conditions of Hire: FAQ